Client Success Manager

About Simplicity Consulting: 

From strategy to execution, Simplicity Consulting is the preferred marketing and business consultancy for the new world of work. We help companies accelerate growth, add a fresh perspective, and increase capacity—at the speed of business—with access to our curated community of project and program management, business operations, and communications experts. 

Simplicity is a five-time Inc. 5000 honoree as one of the fastest-growing private companies in America and has been recognized as one of Washington’s largest women-owned companies by Puget Sound Business Journal. Female-founded and -run, we’re committed to helping everyone thrive in today’s workplace. 

Your purpose: 

The Client Success Manager (CSM) is passionate about client and consultant success and loves growing, building, and cultivating relationships. The ideal candidate’s approach is consultative through relationship development, client satisfaction, and growing new opportunities. The CSM is responsible for developing trusted relationships with clients and consultants, and success is measured on business retention, relationship health, and revenue growth.  

Responsibilities: 

  • Maintain and grow key accounts at Microsoft, Tableau/Salesforce, Smartsheet, T-Mobile/Sprint, F5, and more, to achieve and exceed quarterly and annual sales and gross margin revenue goals.  
  • Evangelize and educate clients on Simplicity’s capabilities, custom solutions, and unique value prop.  
  • Help clients identify needs and gaps by serving as their trusted advisor. 
  • Deliver the best talent solution; help to scope the work, negotiate budget, establish and report on success metrics.  
  • Provide excellent client service and support resulting in a healthy net promoter score (NPS). 
  • Establish and maintain trusted relationships with Simplicity’s active consultants by helping them achieve their goals for professional development, doing the work they love. 
  • Manage contract renewal process (quarterly, bi-annually, annually), in collaboration with Simplicity’s Operations and HR/Finance teams.  
  • Day to day relationship and project management  
  • Develop a thorough understanding of each client’s business goals  
  • Provide clients with business value and insights in every conversation  
  • Arrange and participate in quarterly business reviews with clients  
  • Manage consultant performance, assist with training and development, collect and communicate recognition and status reports/metrics  
  • CRM and data integrity  
  • Responsible for managing the project lifecycle as it pertains to entering in project details into the CRM  
  • Updating project details, financials, and start/end dates, including details specific to the consultants’ profiles  
  • Enter in notes (daily) based on project check-ins both with clients and consultants  
  • Analysis and reporting  
  • Utilize activity/dashboard reports (CRM) to identify potential opportunities or issues within existing relationships 

Qualifications  

  • 5+ years of experience in client service, account management and/or business development.  
  • Customer relationship management experience in professional services, consulting, or marketing and sales agency.  
  • Experience working at or with a recruiting organization and/or with a marketing or communication agency. 
  • Knowledgeable and comfortable with how corporate sales and marketing organizations work and how to talk to experienced professionals. 
  • Ability and desire to communicate and negotiate effectively with clients in marketing and sales. 
  • Passionate about client success and comfortable presenting to a variety of roles. 
  • Highly motivated, self-starter and creative problem solver with exceptional follow through skills. 
  • Critical thinking skills (e.g., the ability to conceptual frame problems and identify creative solutions). 
  • Competent in the MS Office Suite of programs (Outlook, PPT, Excel, Word). 
  • Ability to manage and achieve your own weekly/monthly metrics. 
  • High level of emotional intelligence. 
  • Passionate communicator; able to adjust to the communication style between client and consultant.  
  • Experience working effectively across multiple teams. 
  • Experience or interest in either coaching/mentoring. 
  • Team player – A willingness to jump in and help when it comes to anything related to client/consultant needs. No task is too small. 

Benefits: 

  • Health: Medical (HSA or PPO) and Vision 
  • Voluntary Insurances: Dental, Disability, Life, and AD&D 
  • 401K with employer match 
  • Unlimited PTO 
  • Paid holidays 

Equal Opportunity Statement: 

Simplicity is committed to creating a diverse, inclusive, and supportive environment and is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

 

PLEASE NOTE: This position is only open to individuals located in the United States. 

Apply Now

Name(Required)
Address(Required)
Max. file size: 256 MB.